Last Updated: 02/20/2025
At JD Next Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with easy returns and refunds.
Returns
Eligibility for Returns:
- Items must be unused, in their original condition, and in original packaging.
- You have 30 days from the date of delivery to request a return.
- Certain items, such as personal care products, intimate wear, and customized products, are non-returnable for hygiene reasons.
How to Request a Return:
1️⃣ Contact our customer support team at jrivero@jdefine.com with your order details.
2️⃣ We will provide return instructions and a return address.
3️⃣ Ship the product back within 7 days of receiving return approval.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return:
- We will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
Partial refunds may be issued for items that are returned used, damaged, or missing parts.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your item at jrivero@jdefine.com.
Order Cancellations
- You may cancel your order within 24 hours of placing it for a full refund.
- Once an order is shipped, it cannot be canceled, but you can request a return after delivery.
Need help?
For any questions or concerns regarding returns and refunds, contact us at:
📧 Email: jrivero@jdefine.com